Complaints

 

David Wilson Solicitors is committed to providing high quality legal advice and client care.  However, in the event that there are any difficulties, then you are entitled to complain and your complaint could also include a complaint about the bill of costs.  This firm does have a complaints procedure, a copy of which is available on request.  We normally have eight weeks in which to resolve any complaint to your satisfaction.

 

At the conclusion of the firm’s complaints process, if you remain dissatisfied, then you have a right to complain to the Legal Ombudsman, usually within 6 months of the above eight week period, who can be contacted on 0300 555 0333 or by e mail enquiries@legalombudsman.org.uk or you can write to Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ or visit the website: www.legalombudsman.org.uk  There are exceptions to the eight week period and the 6 month period mentioned above, details of which can be found on the Legal Ombudsman’s website.  Further, whilst individual clients have the right to have recourse to the Legal Ombudsman, certain other types of client (for example personal representatives) might not – and similarly details regarding the eligibility criteria can be found on the Legal Ombudsman’s website.  

 

The Legal Ombudsman cannot accept a complaint if more than six years have passed since the act or omission complained of, or (if the act or omission is more than six years old) more than three years have passed from when you should reasonably have known that there were grounds for complaint.  

 

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.